The Oak Barrel Company

Shipping Policy
Shipping Policy
Last updated: 23 June- 2025
Thank you for choosing The Oak Barrel Company. We take great care to ensure your reclaimed-oak furniture arrives safely and on time. Please read the following details to understand how we ship our products, what to expect at delivery, and what to do in the unlikely event of damage.
 

1. Carriers & Shipment Methods

  • LTL Freight (Less-Than-Truckload):
    • Used for large or palletized items (e.g., tables, consoles, large planters).
    • Delivered via semi-trailer to your driveway or curbside.
  • UPS & FedEx Parcel:
    • Used for smaller items (e.g., stools, décor pieces, stain samples).
    • Standard ground service; expedited options available upon request.

 

Private Carrier-most freight, tables and larger items, are shipped through a private carrier. Items are delivered to your curb, fully insured with the option of inside delivery and white glove assembly available. 

2. Transit Times, Tracking & Estimates

  • Processing Time:
    • In-stock items ship within 3–5 business days.
    • Custom builds begin staging within 1–2 weeks; see your order confirmation for exact lead times.
  • Estimated Transit:
    • LTL Freight: 5–10 business days after pickup, depending on region.
    • UPS/FedEx Ground: 2–7 business days, depending on distance.
  • Disclaimer: All shipping times are estimates and not guaranteed. Delays can occur due to carrier issues, weather events, or other factors beyond our control.
  • Tracking Notifications:
    • You will receive a shipping confirmation email with carrier name, PRO or tracking number, and a link to track your shipment online.

3. Delivery Scheduling & Unloading

  1. Carrier Contact:
    • LTL carriers will call you 1–2 business days before delivery to schedule a specific day and time window.
    • UPS/FedEx deliveries follow standard carrier schedules; you may receive a notification if you opt in at checkout.
    • LTL and Private carriers will contact you 1-2 business days
  1. On-Site Requirements:
    • Presence: You or an authorized representative must be on-site at the scheduled delivery time.
    • Equipment & Assistance: Large, palletized items often require at least two able-bodied adults or appropriate equipment (e.g., furniture dolly, forklift) to off-load safely. Please plan accordingly.
  2. Delivery Location:
    • Carriers deliver to the curbside or driveway only.
    • Inside delivery, assembly, or unpacking services are not provided unless arranged separately.

4. Inspecting & Reporting Damage

  1. Do Not Refuse Delivery: Accept all shipments, even if damaged, to preserve your ability to file a claim.
  2. Inspect Immediately: Examine packaging and product before signing. Note any damage on the carrier’s delivery record.
  3. Document the Damage: Photograph damaged packaging and items, including both wide and close-up shots.
  4. Contact Us Within 48 Hours: Email chris@theoakbarrelcompany.com with your order number, damage description, and photos—or call us at 330.466.0636.
  5. Claim & Replacement: We’ll file a carrier claim and ship replacements at no extra cost once the claim is approved.

5. Shipping Insurance

  • All orders are fully insured from our facility to your delivery address.
  • Insurance covers loss and damage in transit—no deductibles apply.

6. International Shipping

  • We currently ship only within the contiguous United States.
  • For shipments to Alaska, Hawaii, or international destinations, please contact us for a custom quote.

  • We regularly ship within the contiguous United States. For all shipments outside of the continental US, please contact us for a custom quote.

7. Shipping Questions & Support

If you have any questions or special shipping requirements, our team is here to help:
 
Thank you for your business and for supporting sustainable, handcrafted furniture. We look forward to delivering your new piece safely and promptly!
SHIPPING

The Oak Barrel Company.com primarily uses LTL (Less than Truckload) carriers. Smaller items are shipped via UPS or FedEx. Shipment of larger items will arrive at your location via semi-trailer and will most likely be delivered on a pallet. Products secured on pallets may require off-loading by hand (or a forklift). Some of our products are heavy, so ensure that you have the assistance of another person and the appropriate equipment to allow for an easier (and safer) unloading process. Prior to delivery, the trucking company will call to arrange a day and time for delivery. It will be necessary for you (or your representative) to be onsite at the time of the delivery to unload the items.

Prompt response to the delivery company (should they contact you) will expedite the delivery of your product. If an item is damaged, DO NOT REFUSE DELIVERY! Instead, please receive the shipment and contact us immediately. Note and describe the damage on the Freight Bill of Lading (the driver will have you sign this document). Please contact us, and our team will file a claim with the shipper and ship a replacement upon notification from the shipper. If you have any shipping questions, please email us.

For all returns, please contact Chris at chris@theoakbarrelcompany.com.
You must report any product errors within 48 hours of receipt. All orders are fully insured by The Oak Barrel Company, LLC. After the materials have left the facility, it is the trucking company’s responsibility to handle them with care.
Damages are rare, but if they occur, sign and mark the problem on the Bill of Lading. DO NOT REFUSE THE DELIVERY and contact The Oak Barrel Company.com immediately. Merchandise that has been altered will not be accepted for return or exchange. Returns will be accepted only if the returned item is sent within 10 business days of the delivery confirmation date. If your return is in like-new condition, you may exchange your item for a different finish or product. A 35% restocking fee will be deducted from the exchange value. If additional costs apply for the price difference, you will be contacted for your payment information. “Custom” orders and “Sale” items are final sales; we do not accept returns. A full refund of the purchase price of the returned item(s), excluding the shipping and 35% restocking fees, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. You must notify The Oak Barrel Company.com of any return so our team will be expecting your package. Returns sent without our prior knowledge will be refused. We do not refund shipping costs or credit card fees. These will be deducted from the total amount of your refund. If you have placed an order online or in-store, you have 3 days to cancel it. If you do not cancel within 3 days, you will be charged a 25% fee for restocking as we are a custom build company and have to order parts to build items. All Custom sales are final.

To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We proudly use reclaimed materials in all of our designs.

Barrels vary by the cooperage, size, color and wood grain characteristics may slightly vary. Polyurethane finished wood products are not intended for extended wet weather use. All weather outdoor finish is available. Items made with our outdoor finish are not intended to be stored outside for extended periods of time.

Please contact us with any questions or concerns.