The Oak Barrel Company

Return & Exchange Policy

Return & Exchange Policy
Last updated: 25 June, 2025
At The Oak Barrel Company, we stand behind the quality of our reclaimed-oak furniture. If you need to return or exchange an item, please review the guidelines below to ensure a smooth process.

1. Eligibility & Timeframes

  • Report Damages or Errors:
    • Notify us within 48 hours of delivery if your item is damaged or incorrect.
    • Note damage on the carrier’s delivery record (Lading or delivery receipt).
  • Return Window:
    • All returns must be initiated within 10 business days of your delivery confirmation date.
    • To qualify, merchandise must be in “like-new” condition—unaltered, clean, and free of wear.
  • Order Cancellations:
    • You may cancel an order (stock or custom) within 3 days of placing it.
    • After 3 days, a 25% restocking fee applies, as parts may already be ordered.

2. How to Initiate a Return or Exchange

  1. Contact Us First:
    • Email chris@theoakbarrelcompany.com with your order number, item(s) to return, and reason.
    • Await our return authorization and instructions—do not ship items without approval.
  2. Prepare Your Shipment:
    • Repackage the item in its original packaging (or equivalent protection).
    • Include your return authorization number prominently on the outside of the box/pallet.
  3. Ship Within 10 Business Days:
    • Use a trackable shipping method.
    • Retain proof of shipment until your return is processed.

3. Restocking & Fees

  • Restocking Fee:
    • 35% of the item’s purchase price will be deducted for all approved returns or exchanges.
  • Shipping & Transaction Fees:
    • Original shipping charges, return shipping costs, and any credit-card processing fees are non-refundable and will be deducted from your refund.
  • Price Differences:
    • If you exchange for an item of different value, we’ll invoice or refund the difference once your returned item is received and inspected.

4. Exchanges

  • Exchanges are treated as a return of the original item, followed by a new purchase of the replacement.
  • Ensure your requested replacement is available; custom finishes or sizes may require extended lead times.

5. Final Sale Items

  • Custom Orders: All custom-built items (including unique dimensions, finishes, or personalized engraving) are final sale and cannot be returned or exchanged.
  • Sale & Clearance: Any item marked as “Sale,” “Clearance,” or “Final Markdown” is final sale.

6. Refund Processing

  • Once we receive and inspect your return, we’ll notify you of its approval status via email.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • Refund amount = Purchase price – (35% restocking fee + original shipping + return shipping + transaction fees).

7. Questions & Assistance

If you have any questions or need help with your return or exchange, please contact:
Thank you for shopping with The Oak Barrel Company. We appreciate your support of sustainable, handcrafted furniture—and we’re here to ensure your complete satisfaction.
SHIPPING

The Oak Barrel Company.com primarily uses LTL (Less than Truckload) carriers. Smaller items are shipped via UPS or FedEx. Shipment of larger items will arrive at your location via semi-trailer and will most likely be delivered on a pallet. Products secured on pallets may require off-loading by hand (or a forklift). Some of our products are heavy, so ensure that you have the assistance of another person and the appropriate equipment to allow for an easier (and safer) unloading process. Prior to delivery, the trucking company will call to arrange a day and time for delivery. It will be necessary for you (or your representative) to be onsite at the time of the delivery to unload the items.

Prompt response to the delivery company (should they contact you) will expedite the delivery of your product. If an item is damaged, DO NOT REFUSE DELIVERY! Instead, please receive the shipment and contact us immediately. Note and describe the damage on the Freight Bill of Lading (the driver will have you sign this document). Please contact us, and our team will file a claim with the shipper and ship a replacement upon notification from the shipper. If you have any shipping questions, please email us.

For all returns, please contact Chris at chris@theoakbarrelcompany.com.
You must report any product errors within 48 hours of receipt. All orders are fully insured by The Oak Barrel Company, LLC. After the materials have left the facility, it is the trucking company’s responsibility to handle them with care.
Damages are rare, but if they occur, sign and mark the problem on the Bill of Lading. DO NOT REFUSE THE DELIVERY and contact The Oak Barrel Company.com immediately. Merchandise that has been altered will not be accepted for return or exchange. Returns will be accepted only if the returned item is sent within 10 business days of the delivery confirmation date. If your return is in like-new condition, you may exchange your item for a different finish or product. A 35% restocking fee will be deducted from the exchange value. If additional costs apply for the price difference, you will be contacted for your payment information. “Custom” orders and “Sale” items are final sales; we do not accept returns. A full refund of the purchase price of the returned item(s), excluding the shipping and 35% restocking fees, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. You must notify The Oak Barrel Company.com of any return so our team will be expecting your package. Returns sent without our prior knowledge will be refused. We do not refund shipping costs or credit card fees. These will be deducted from the total amount of your refund. If you have placed an order online or in-store, you have 3 days to cancel it. If you do not cancel within 3 days, you will be charged a 25% fee for restocking as we are a custom build company and have to order parts to build items. All Custom sales are final.

To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We proudly use reclaimed materials in all of our designs.

Barrels vary by the cooperage, size, color and wood grain characteristics may slightly vary. Polyurethane finished wood products are not intended for extended wet weather use. All weather outdoor finish is available. Items made with our outdoor finish are not intended to be stored outside for extended periods of time.

Please contact us with any questions or concerns.